We have been asked a lot of questions about VIVA in our travels. We have answered some of the common questions here.
If you have other questions, send us an email at email@example.com. We would love to hear from you!
What is VIVA?
VIVA is an events discovery and creation app that helps you and your friends find things to do in the real world.
With VIVA, anyone can create, share and discover awesome events and stories.
DOES VIVA COST ANYTHING?
VIVA is free to download and use.
How is VIVA different from other social networks, like Facebook?
Rather than trying to be a jack of all trades, VIVA is designed to be the master of your offline social network.
We have built VIVA to learn your personal preferences so it can suggest events to you that you will love.
VIVA makes searching for things to do quick and easy so you have more time to get out there and enjoy life.
What sorts of events are listed on VIVA?
From sports to seminars, concerts to cocktail hour, there’s no limit to what you might find on VIVA. VIVA lets anyone list any type of social gathering as an event. It can be something as big as a concert by a Grammy-winning artist or something as small as birthday drinks with friends.
You can create public or private events on VIVA. Public events listed on VIVA can be discovered by any VIVA user. Private events listed on VIVA can only be discovered by VIVA users who are invited by that event’s organiser.
How do I download VIVA?
How do I start using VIVA?
All you need to do is download VIVA on your mobile phone.
VIVA is completely free. Once you have downloaded VIVA, you can sign up for an account for free, and start to create, share and discover events that interest you, you can follow other VIVA users, and you can post, read and share stories on VIVA
Can anyone create a VIVA account?
Anyone can create a VIVA account! You can create a personal account, a business account, a venue account, or a brand account.
Why do I have to put in my information on signing up?
We ask for a few bits of information about you so we can tailor your list of events for you.
The most important information is your email address. We use your email address to keep in touch with you, and send you tickets to events. Your email address is also how your friends can find and follow you on VIVA.
You can always change your information later from the Settings Screen in VIVA.
Do you take my data from Facebook and Google?
We respect your privacy, and we do not take all your data from Facebook or Google. If you sign up using Facebook or Google, we only use information about your name, hometown, birthday, email address and photo.
How do I find my friends or people to follow on VIVA?
You can find your friends or people to follow by tapping “add friends” on your Profile Screen. You can access your Profile Screen from the purple person icon at the bottom of VIVA’s Home Screen.
You can search for specific people using their name or email address, you can import friends from other social networks, or you can invite your friends from your address book.
How can I discover events near me?
Once you are signed up, you will start seeing events near your location listed in VIVA. VIVA soon learns what you enjoy and will start tailoring your list of events for you. The more you use VIVA, the better it becomes!
What events are shown on my default view?
The default setting on VIVA shows you events that are happening in the next week within 5 kilometres from your location. All the events that are shown are ranked based on your unique preferences, starting from the events you will most probably enjoy.
How does VIVA learn my preferences?
VIVA learns what you enjoy by measuring what you do. VIVA uses powerful machine learning algorithms to learn your unique preferences, not just a history of your behaviour. The algorithms try to suggest things to do based on what it has learnt, and sometimes it won’t be exactly right. You have the power to change your search preferences at any time by choosing the type of events you want to see.
Can I change my search preferences?
Yes, you can change the types of events you see or search for specific events from the Filter Screen. You can access your Filter Screen by clicking the blue magnifying glass icon at the top of VIVA’s Home Screen.
How can I share an event with my friends?
You can share any event with your friends by tapping on the “share / invite” button on any event’s Detail Screen. VIVA lets you share events with people who follow you on VIVA, friends in your address book, or on other social networks.
How can we get more events onto VIVA?
We are working hard to get as many events on VIVA as possible. We are building relationships with more event organisers and venues every day so that you can find more things you will love. In addition to event organisers and venues putting more events onto VIVA, VIVA lets you and your friends create and organise your own events on VIVA for free.
Can I edit or delete an event I have created?
You can delete or edit an event you created by tapping the pencil icon at the top of that event’s Detail Screen. When you delete or edit an event, all the attendees to that event will be notified, so you can be sure that no one will miss out on any changes.
How can I share my experience at an event with my friends?
VIVA gives you two ways to share your experience at any event. You can post your pictures and stories to an event, and that will be shared with the organiser and everyone attending that event. You can also post your pictures and stories to your stories screen, and that will be shared with all your followers on VIVA.
Can I delete my account?
We hope you love VIVA and never find any reason to delete it, but you can delete your account if you want.
You can delete your VIVA account from the Settings Screen in the app. When you delete your account, all your data is anonymised on our server. We keep this anonymised data so we can learn how to improve VIVA for future users.
What if I have suggestions?