I should be focused on Python coding this afternoon. Nishant sent a skeleton template for our data cleaner and labeller this morning, and I just have to go through and repeat a few hundred lines of code to label events data. I really should be doing that... but instead, I feel compelled to write a blog post about releasing the next version of the VIVA app.
One thing I should do more is survey and listen to our customers. It is fundamental to product design to listen to your customers. What I have failed to do in the last two months is to monitor our app reviews on the Apple App Store. It took a phone call with Adam to bring this to my attention this morning. I haven't felt the sinking sensation in the pit of my stomach for a while, "Oh sh*t, I really f*cked up, and there is no rewind button for life." I felt it during the call with Adam.
Was I asleep at the wheel? How did I miss the one-star reviews on the App Store?
One user wrote, "It’s definitely a problem that needs solving but unfortunately the uninviting and unintuitive interface detracts from what the app could possibly offer. Hopefully it gets better soon as I don’t like that Facebook is the go-to place to find out about events."
Another user was more abrupt and wrote, "Worst navigation with the worst user interface ever. Don’t even bother downloading it."
Dave, our UX consultant, had pointed out the unintuitive interface in September last year, and we have been trying to figure out a way to fix the interface without losing the soul of the app. We could have changed VIVA into the standard list style apps that everyone uses or model ourselves completely after the Google Material.io philosophy, but we wanted to be a little different. Perhaps that is my ego speaking.
We are close to releasing a new version now, and here's a sneak peek of the redesigned screens.