Lurnea had left by the time I finished chatting with Joyce and Oliver. She had spent the morning with Ian and I discussing VIVA as a product and the most critical on-boarding requirements. I didn't get the chance to say thanks for the eleventh time - because it needed to go up to 11. I had thought she would stay in the office longer, so I spent 27 minutes talking to Joyce and Oliver about marketing graphics and emails.
No one in the office told me when Lurnea left. None of them!
One of the outcomes of Lurnea's user testing was that it would be beneficial to create a quiz when onboarding users. I understood Lurnea's point that users want to feel in control and respected. We thought about including a questionnaire when we first started designing VIVA, but I chose to not include any because I liked the idea of creating an impact with the magic of VIVA learning invisibly. Also, it was really difficult to create a quiz that did not feel contrived.
How do you create a quiz that wasn't too short to feel false, too long to feel boring, too deep to feel intrusive, too shallow to be useful, etc? Then what sorts of information do we try to extract from the answers. Are we extracting more information than the superficial, and if so, what sort of information is reliable? Does the quiz fit the brand, style, and tone of VIVA? The spiral continues almost indefinitely, and then starts again every time a decision is made.
The latest incarnation of the idea is to run the quiz over only three screens - a briefing screen that sets the expectations, a question screen that tests the user, and a results screen that gives the user a sense of achievement. One, two, three. Go.
Lurnea offered to test these screens with users before we start development. I will have to thank her the eleventh time then.