Sometimes, trying to create the perfect user experience feels like a game of spot the statistical correlation - find what most people like most of the time and reduce that down to one design decision. Then, I wonder, is reducing the statistical correlation down to one single decision compromising on the experience of every user?
Is this designed for everybody, and therefore nobody?
The latest user experience question is about the default search range in VIVA - this is currently set to show a personalised list of all events inside a geographic radius of 5km and within a timeframe of one week.
We have had a lot of feedback from different people about VIVA's default search range. Some people say that it is too much, like Dan at Town & Country Bar suggested reducing the distance radius just 2km, and Lurnea suggested reducing the timeframe to just one day. Some people say that it is not enough (though, they are very much in the minority, but if more users had seen version 1.0 of VIVA, I am sure they would tell me that showing just the top 15 ranked events in a search range is not enough).
The app already gives users a way to tailor the search settings inside of the app, but it is one tap away from the home screen, and requires users to make a thoughtful decision... so it is too much effort. The default settings matter.
I don't have an answer yet, and I will probably need to spend the weekend conducting user surveys and sketching Venn diagrams.
"Are you going to put this up and tell people I was rude?"
"Yes. I am going to tell them that wasn't, like, even a work call."
Ricky and I have been friends since law school, though I cannot remember how we became friends. I suspect it was through our mutual friend, Harshan, who is on the other side of the world saving people at the ICC (or something similar).
We shared personal news a bit before we jumped briefly into business - PayPal, Braintree and all that.
PayPal had been ready for VIVA since July... but we are not yet. Our small little team at VIVA is awesome, but it feels like we are always juggling the last thing to land on our desk, rather than prioritising all the things on our desk. So, I am going to have to make sure we pick up our slack ahead of January.